Yes, I will be leaving work tomorrow and driving straight up to Kalamazoo to collect all my junk. Sharp kitchen knives, clothes, car title (I need it to register my car in Tennessee), plus, oh, I don't know, my COMPUTER MONITOR, KEYBOARD, MOUSE, you know: general stuff. If I leave Tennessee at 5:00 PM CST (6:00 PM EST), driving 531 miles to Kalamazoo (assuming nothing explodes this time) at an average of 60 m.p.h. is, uh, nine hours, so 3:00 AM.
Yeesh.
Yesterday the class had a gang shadow. This refers to doing one-on-one listening sessions with our future teammates while they take, and hopefully resolve, calls. Some people had horror stories about techs with attitude, chewing gum (loudly) or reading stories while talking to the customer. I had three good techs; one was from Minnesota and was happy to work our queue, because he had a chance to really talk to people and help them. One was a former hardware guy who was much less polished, but quite competent. One was a short-timer who had a bit of a wonky customer manner, but seemed okay. (He had all non-technical calls, so I was not able to really judge his technical savvy.) Again, I am a bit nervous, but I do feel pretty confident. My biggest worry is suffering from stage fright during my first calls under a supervisor's eyes.
I am almost at the end of the third week. When I started this I thought four weeks seemed so long, and I had no idea if I would make it to the end without the car blowing up, or starving, or what have you. I am pretty thrilled to have made it so far and only pray I continue to have the opportunity to see this through.
I got my new ATM card in the mail today, which is also thrilling. Now I must run back to the apartment to get the PIN to see if it works.
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