I am not feeling too up, lately. The first two weeks on the phones is up, and I have taken quite a beating. The most important thing is refund rate: Dell on Call is a satisfaction guaranteed service, and the goal is one or less refunds a week.
Well, Monday was a two-refund day. Basically, when someone has a disk drive with NO C:\ PARTITION left, we are in data recovery territory, and DR is a no-win situation. Basically, no one in the industry will guarantee your data can be recovered and I can say, with little fear of correction, that the chances of me pulling your data off a HDD with a messed up partition if YOU REFUSE to purchase Partition Doctor is about a million to one.
I know that I, in effect, have to sell this solution but I have a hard time in sales. I will blog more here but I am really just stressed out from my learning curve and wanting only to veg lately. I will be better in the future.