It is Friday, and I have completed one of the four weeks of training. We had two assessments today: out of ten questions on each, I scored nine and seven. The latter was the Dellserv test, which is to say it is entirely about the Dell software which tracks customers, purchases, systems and incident calls. Much of it involved questions I will have little day-to-day dealings with, and I am practically guaranteed to become much more familiar with Dellserv since I will be using it on a daily basis.
At the end of the four weeks, the final will have fifty questions, and we will have two hours to complete it; I will need to score 70% or more to go on as tech support.
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